The Cable: Quality Television, Unlimited Calls to the US & Canada, 2MB High Speed Internet

Connect with WINN FM

Unit C24, The Sands Complex
Newtown Bay Road, Basseterre, St. Kitts, W.I.
Download Programme Schedule

Stakeholders agree that Brimstone Hill robbery crisis communication handled well

 

St. Kitts and Nevis (WINN): Most tourism stakeholders in a crisis communication workshop seem to agree that the Brimstone Hill incident two years ago where 17 tourists on a tour bus to Brimstone Hill were robbed, was handled well. The crisis communication workshop recently held at the St. Kitts Marriott Resort facilitated by Adams International, PR firm for St. Kitts in North America, was designed to review the basic tenets of crisis communication and the remind stakeholders of the purpose of crisis communication. President of Adams International Candace Kimmel explains that when an incident occurs that can affect the island’s tourism image, as was the case with the Brimstone incident in 2010, the main person to communicate with the media should be the officials dealing directly with the situation and not tourism officials. “There is only gonna be one spokesperson and that spokesperson is also appointed at the time the crisis breaks. And I guarantee you that that spokesperson is not going to be from tourism and that sometimes can be unpopular,” Ms. Kimmel said.

She referred to the Brimstone Hill incident where the minister of tourism was prevented from speaking to the public on the issue, noting that there is no reason for the minister speaking on the issue while the police, who are investigating the incident, are speaking to the media. “Tourism can’t investigate a crime, tourism can’t collect evidence, tourism shouldn’t even be contaminating a crime scene so anything tourism knows about a crime scene, they are getting second hand,” Ms. Kimmel added.

Crisis communications case studies were discussed at the workshop including the Brimstone Hill incident, with stakeholders sharing their views on the incident. There were also concerns raised about media coverage being sensational on coverage of incidents that can have a negative impact on tourism.

Listen excerpts from the crisis communication workshop from stakeholders 

Audio clip: Adobe Flash Player (version 9 or above) is required to play this audio clip. Download the latest version here. You also need to have JavaScript enabled in your browser.

 

Add comment


Security code
Refresh


Top Local Stories

Most Read - May 2015

  • 1
  • 2
  • 3
Prev Next

Hazel Ross-Robinson responds to PM

Sunday 10th May, 2015 Hits:2882

Andre Huie

Throngs of Labour Party supporters march on Labour Day

Monday 4th May, 2015 Hits:1875

Andre Huie

Fire destroys main building at Rawlins Plantation

Saturday 9th May, 2015 Hits:1695

Andre Huie

Couple seeking justice in 2008 Bridge collapse incident

Thursday 14th May, 2015 Hits:1510

Ken Richards

Liburd: Officer Percival to be reassigned

Friday 8th May, 2015 Hits:1489

Andre Huie

Labour slams Gov’t on EC$ 10 million given to Nevis

Monday 18th May, 2015 Hits:1458

Ken Richards

Gov't, opposition trade barbs on nepotism charges

Wednesday 6th May, 2015 Hits:1407

Ken Richards

Voluntary Recall on Inventure Frozen Vegetables and Smoothie Kits

Sunday 3rd May, 2015 Hits:1377

Toni Frederick

Privy Council Explains Its SKN Boundaries Ruling

Monday 11th May, 2015 Hits:1370

Clive Bacchus

Highlights of the Opening of Parliament 2015

Thursday 14th May, 2015 Hits:1301

Andre Huie

Parliament Opens May 14th

Wednesday 6th May, 2015 Hits:1269

Staff Writer

New Banking Act One Of Parliament's Focus

Tuesday 12th May, 2015 Hits:1220

Ken Richards





Powered by Spearhead Software Labs Joomla Facebook Like Button

LISTEN AGAIN

WINN FM Evening News - 20th May, 2015

Audio clip: Adobe Flash Player (version 9 or above) is required to play this audio clip. Download the latest version here. You also need to have JavaScript enabled in your browser.

 

- Inside the News Saturday 16th May, 2015 

Audio clip: Adobe Flash Player (version 9 or above) is required to play this audio clip. Download the latest version here. You also need to have JavaScript enabled in your browser.

 

- The Bigger Picture with Ken Richards May 17th, 2015

Audio clip: Adobe Flash Player (version 9 or above) is required to play this audio clip. Download the latest version here. You also need to have JavaScript enabled in your browser.

 

 

-The Operating Room-19th May, 2015

Audio clip: Adobe Flash Player (version 9 or above) is required to play this audio clip. Download the latest version here. You also need to have JavaScript enabled in your browser.