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LIME to Begin Internet Upgrades to Address Congestion Issues

internet congestion

St. Kitts and Nevis (WINN):  After months of service slowdowns, LIME Internet customers are to finally get some relief.  The company is beginning upgrades next week.  Marketing Manager Kevin Edwards said Thursday that work would begin in the most populated communities first.

Kevin Edwards“In most instances because it is congestion issue it’s going to be the areas with the greatest population density,” he said.

“The equipment has been on the ground, our…technicians have been doing the relevant testing, and the roll-out of the upgrades…will start come next week.  We’re looking at early next week, and we’re going to be starting with the most affected areas first and then moving from there,” Mr. Edwards said Thursday, appealing to customers to be patient “for just a couple more days.”

Over the past few months, LIME customers have been experiencing the slowdowns that see page timeouts and even service drop outs during high traffic times, particularly at evenings and on weekends.

“Our technicians have already started doing the initial testing since…Tuesday evening to make sure that everything that needs to get done and in place will be ready, so they have to do that initial testing, ‘cause…it’s not just a plug in…you have to configure everything to work especially with the kinds of upgrades that we’re going to be doing, that it doesn’t affect people’s present hardware, meaning their modems, that compatibility issue.  So that is what we’re actually doing right now, compatibility testing.  One that is completed the roll out is going full stream.

Edwards said the first phase would focus on correcting the congestion issue.

“We want to correct that issue first with the eventual plan to do a full network-wide upgrade to increase…our connectivity speed.  So it’s going to be a phased approach.  Fix our current problem; make sure it’s working properly, then go into the full upgrade where we would be increasing our internet speeds.”

Mr. Edwards says that once work begins next week, internet customers will be able to see a difference in service within days.

Last month LIME General Manager David Lake has said that customers will be compensated for the ongoing issues.  He revealed that the company was pumping some one million dollars into the first phase of the upgrades. 

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