(Antigua Observer) Regional carrier LIAT is admitting that it has not done enough to engage its employees over the years since more attention was paid on how to turn around its financial challenges and then the re-fleeting exercise. The company said it is now focusing on building employee/employer confidence.
This admission was made by Acting Chief Executive Officer Julie Reifer-Jones when asked why the airline’s management and staff have such a combative relationship and why the attitude of the staff towards passengers is labelled by many as poor.
“We have made a commitment to engage with the employees because we see that as a major issue. Engaging with the employees is about refocusing on what LIAT is about, what our objectives are, about why we take some of the decisions we have taken and making sure that there is an understanding of what is in the best interest of the company as a whole,” she said.
Reifer-Jones added that this sort of engagement will increase because the airline’s managers want a better relationship with the workers and to see improvement in the services offered to include timeliness of flights and prompt delivery of luggage among other things.
The CEO said these can only be achieved if the company’s human resource needs are met.